Mercedes-Benz Digital Experience Specialist - W.I. Simonson Mercedes Benz

What You'll Do: Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features. Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services. Explain technology in a simple, approachable way for customers of all experience levels. Troubleshoot common app, account, Bluetooth, connectivity, and activation issues. Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership. Stay current on Mercedes-Benz technology, software, and digital features. Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.

What We're Looking For: Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment. Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology. Strong communication and problem-solving skills. Patient and confident working with customers who have different levels of technical experience. Professional, organized, and able to manage multiple customer interactions.

Additional Requirements: Valid driver's license with an acceptable driving record. Must be legally authorized to work in the United States. Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening. As part of Sonic Automotive, you'll have access to career opportunities across a nationwide network of dealerships, along with: Medical, dental, and vision coverage 401(k) with company match Paid time off and paid parental leave Company-paid life insurance Ongoing training and professional development Employee vehicle purchase and lease benefits Opportunities for career growth and advancement

Schedule: Full-time | Monday Saturday availability | Sundays off