Patient Services Specialist II - Gastroenterology (GI) and Specialty Care

Overview: In this role you support patient-centered care in a physician's office or clinic, handling front-desk tasks and administrative workflows. You will work within a team to ensure smooth check-in/check-out, scheduling, and insurance verification, contributing to accurate patient information and timely services. You'll engage with patients to answer inquiries, address concerns, and help navigate financial arrangements when needed. Your contributions help maintain efficient clinic operations and positive patient experiences. This opportunity offers hands-on impact in a fast-paced healthcare environment within a values-driven system. Compensation / Benefits Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Responsibilities Assist patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries; coordinate follow-up and referral appointments Register patients by verifying insurance information and updating demographics in the system; direct patients to waiting areas Process payments and postings, generate daily payment reports, and reconcile cash drawer; provide accurate financial information Respond to routine inquiries about services and hours; address patient complaints appropriately Aid in medical records tasks by pulling charts, handling transfers, and filing records; support junior staff as requested Mentor and assist training of junior staff; participate in clinic operational support Maintain knowledge of registration procedures, insurance claims processes, and Out of Network workflows Collaborate with team to deliver timely, courteous service in a busy clinic environment