Spa Director

Job Description: Bella Santé, meaning ‘beautiful health’, is one of the most recognizable spa brands in New England. We are seeking a Spa Director. In business for over 20 years, our ‘Best of Boston’ awards span over a decade. We are proud of our numerous awards and accolades as they are a testament to our talented team and our collective commitment to delivering world class service to our guests. We are looking to bring on a strong, gritty, and enthusiastic leader to join our familial culture. Responsibilities of the Spa Director include:

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in Bella Santé Spas SOP's and service standards and Core Values.
• Assesses all employees' progress continually, trains/mentors’ employees with positive reinforcement and disciplines fairly and consistently.
• Provides excellent guest service and monitors guest feedback. Supervises and follows up on guest requests and comments.
• Ensures fiscal responsibility through efficient scheduling of staff.
• Ensures that financial goals are attained by developing and implementing retail sales plan.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Ensures appropriate Spa supervisory coverage through use of a Manager on Duty (MOD) system.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis using an inventory control system.
• RequirementsEDUCATION/EXPERIENCEBachelor's degree or comparable spa management experience
• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Sales oriented.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Normal work hours: Varied to include nights, weekends, and holidays.
• Proficient in spa software (Harms Millennium) and Microsoft Office products a plus.