Customer Service Representative | Billing Support
customer operationsCharlotte, NC
Customer Service Representative | Billing Support
L3
customer operationsCharlotte, NCyesterday
Industries
Telemarketing Bureaus and Other Contact CentersAll Other TelecommunicationsWired Telecommunications CarriersCustomer Service Representative Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
Responsibilities:
- Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
- WHAT OUR CUSTOMER SERVICE REPS ENJOY MOSTTalking to many different types of people from across the country
- Answering inbound phone calls from customers related to billing inquiries
- Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
- Establishing and growing professional, positive relationships with Spectrum customers
- Collaborating with management on customer issue escalations
- Representing a Fortune 100 company with professionalism and courtesy
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.
Qualifications: WHAT YOU'LL BRING TO SPECTRUMRequired Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience:
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills:
Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
Apply now
Level
JuniorL3
Location
Charlotte, NC
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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