Service Writer
asco equipmentAustin, TX
Service Writer
L3
asco equipmentAustin, TXyesterday
Industries
Construction and Mining (except Oil Well) Machinery and Equipment Merchant WholesalersConstruction, Mining, and Forestry Machinery and Equipment Rental and LeasingCommercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and MaintenanceService WriterASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
Apply now
Level
JuniorL3
Location
Austin, TX
Occupation
Technical Writers
Industry
Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers
Posted
yesterday
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