Hybrid Loyalty & Service Strategy Lead

Hyundai Capital America invites a Servicing & Loyalty Strategy Manager to lead customer service strategy, call routing, and lease-end initiatives across the organization. The role partners with business, technology, and operations teams to deliver improved service quality and compliance. The ideal candidate has 5–7 years in CX, contact center operations, and strong data-analysis skills (SQL, Excel, Tableau) to support strategic decisions and executive-level presentations.