Call Center Member Service Representative
indiana members credit unionIndianapolis, IN
Call Center Member Service Representative
L3
indiana members credit unionIndianapolis, IN8 days ago
Occupations
Customer Service RepresentativesReceptionists and Information ClerksPatient RepresentativesIndustries
Credit UnionsCommercial BankingSavings Institutions and Other Depository Credit IntermediationMember Service Representative Purpose: Answer incoming phone calls. Provide a variety of service functions with excellent member service.
Responsibilities and Duties:
- Answer telephone calls and process members transactions as requested
- Answer individual questions or help members with problems regarding their account
- Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
- Process wire transfers by mail, fax, and email
- Mail or overnight check withdrawals from members' accounts
- Order checks and debit cards, process stop payments, mail statements and histories
- Provide help with online banking, reset PINs and passwords
- Post mail deposits and mail payments
- Assist branches with problems in the phone center
- Scan checks, transaction tickets, membership agreement forms, etc.
- Other duties as assigned
Education and Experience:
High School Diploma or Equivalent 6-12 Months with Call Center or financial institution experience Completion of Indiana Members Credit Union Internal Training
Apply now
Level
JuniorL3
Location
Indianapolis, IN
Occupation
Customer Service Representatives
Industry
Credit Unions
Posted
8 days ago
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