ServiceNow Solution Architect (ITOM + Now Assist)

ServiceNow Solution Architect, IT Operations (ITOM + Now Assist) Full-time Our client, a global technology and consulting leader, seeks a ServiceNow Solution Architect to own the end-to-end architecture, governance, and evolution of an enterprise IT Operations platform spanning ITOM, CMDB and service modeling, observability integrations, and Now Assist (GenAI).In this role, ServiceNow serves as the system of record and execution control plane for IT Operations. The centerpiece of the mandate is delivering AI-driven conversational and GenAI solutions that transform IT Operations productivity, self-service adoption, and incident resolution outcomes, all while safeguarding platform scalability, security, compliance, and upgradeability. This is a customer-facing architecture role: you will defend designs in front of senior stakeholders, lead RFP solutioning, and direct distributed solution and delivery teams.