Director of Client Experience

Key Responsibilities: Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals Lead initiatives to improve communication of ROI and value metrics to clients, developing standardized frameworks for conveying campaign impact Monitor client portfolios to ensure satisfaction and retention while driving upsell opportunities and optimizing client acquisition costsRequired QualificationsMinimum 5-7 years of experience in a digital marketing agency with a proven track record in client relationship management Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement Proven ability to manage and develop high-performing teams Exceptional ability to present complex information clearly to diverse audiences Experience with CRM systems and emerging AI technologies in marketing applications