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Customer Service/Operations Manger

L5

linkedinNew Brunswick, NJyesterday

$110,000

Occupations

General and Operations ManagersTransportation, Storage, and Distribution ManagersSales Managers

Industries

All Other Support Activities for TransportationFreight Transportation ArrangementGeneral Warehousing and Storage
Position: Customer Service/Operations Manger New Brunswick, New Jersey
Salary: $110,000 Looking to HIRE RIGHT AWAY!!
JOB DESCRIPTION: The Customer Service & Operations Manager is a hands-on leadership role responsible for leading the Customer Service team (4–5 direct reports) while owning critical operational functions including EDI processing, claims resolution, freight cost management, and office operations support. This role is both strategic and tactical. You will lead from the front — managing people while remaining deeply involved in day-to-day execution. You must be performance-driven, detail-oriented, financially aware, and comfortable operating in an environment where flexibility and accountability are expected.
REQUIRED SKILLS AND EXPERIENCE:
  • Proven experience in Customer Service leadership or Operations management
  • Experience managing a team (4–5 direct reports preferred)
  • Strong working knowledge of EDI (850, 855, 856, 860)
  • Experience with TrueCommerce preferred
  • UCC-128 label compliance experience
  • Experience negotiating with international vendors or factories
  • Logistics experience with domestic freight negotiation and cost analysis
  • Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data analysis)
  • Ability to build processes and write SOPs
  • High level of accountability and ownership
  • Strong negotiation and problem-solving skills
  • Comfortable operating in a fast-paced, performance-driven environment
  • Fully in-office availability required
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

SeniorL5

Salary

$110,000

Location

New Brunswick, NJ

Occupation

General and Operations Managers

Industry

All Other Support Activities for Transportation

Posted

yesterday

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