Desktop Support Analyst

Pay Rate: $27 per hour

Location: Ankeny, IA, 50023

Duration: 12 months Type – W2 contract (No C2C) Visa sponsorship is not available, now or in the near future, for this positionNOTES:1st shift (7am – 3:30pm with flex start am) with minimal overtime 50% desk work and 50% shop floor Use of Deere Gator to get around the facility Metatarsals are required on the first day Business casual dress code Candidates must be able to lift up to 25 lbs This team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis. Computer Support Technician John Deere Des Moines Works | Ankeny, IALooking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You'll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.

What You'll Do: • Deploy, configure, and support PCs, printers, scanners, and network equipment• Troubleshoot hardware, software, and connectivity issues• Manage support requests through Service Now• Assist with IT projects, upgrades, and technology rollouts• Maintain asset inventory and equipment records• Support printer maintenance and asset disposal• Identify opportunities to improve processes and user experience What We're Looking For• Knowledge of computer hardware, software, and networking fundamentals• Strong troubleshooting and customer service skills• Experience with Microsoft Office and standard business applications• Understanding of basic cybersecurity concepts• 1+ year of IT experience preferred (recent graduates encouraged to apply)• Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus• Exposure to scripting or automation (Power Shell, Python, VBA, etc.) is a plus Education• IT-related degree or equivalent experience• High school diploma or equivalent Why Join Us?• Hands-on experience in a manufacturing environment• Exposure to enterprise technologies, automation, and AI• A mix of daily support work and impactful projects• Opportunities to learn, grow, and make a difference from day one