Skip to main content
McCarthy Search

Customer Success Specialist

L4

diliNew York, NYtoday

Occupations

Customer Service RepresentativesSoftware DevelopersComputer User Support Specialists

Industries

Custom Computer Programming ServicesSoftware PublishersComputer Systems Design Services
About Us: We're a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives. If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.
About the Role: As a Customer Success Specialist, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You'll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance. This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.
Key Responsibilities:
  • Support Customer Success Manager in execution of day-to-day activities
  • Customer service tailored to IRA/PWA compliance workflows
  • Serve as the primary point of contact for user questions, issues, and feedback
  • Build strong relationships with customers, proactively identifying ways to increase platform value
  • Collaborate with Product and Engineering to share customer insights and influence feature development
  • Help develop support content, best practices, and compliance resources
  • Monitor usage data to detect adoption trends and flag potential risks
  • Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements
What We're Looking For:
  • 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
  • Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus
  • Outstanding communication and problem-solving skills
  • Comfortable working in a fast-paced, remote-first environment
  • Ability to translate complex compliance topics into clear, actionable guidance
Bonus: Experience using SaaS platforms, Loom, Notion, or similar
Why Join Us:
  • Ground-floor opportunity at a mission-driven startup
  • Remote flexibility and results-oriented culture
  • Work with a collaborative, experienced founding team
  • Direct impact on decarbonization and fair labor practices
  • Competitive compensation, equity, and benefits
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

New York, NY

Occupation

Customer Service Representatives

Industry

Custom Computer Programming Services

Posted

today

To get sharper similar jobs, create your profile using the link below.

Create profile