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Hybrid Intraday Workforce Analyst - Customer Care

L4

judi healthDenver, CO12 days ago

Occupations

Management AnalystsComputer Systems AnalystsCustomer Service Representatives

Industries

Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesAll Other Outpatient Care Centers
Judi Health is seeking a Customer Care Workforce Management Analyst to optimize real-time staffing and intraday performance for multiple centers. Responsibilities include real-time monitoring, queue management, adherence, and cross-functional coordination with training. The role requires strong analytical skills, 5+ years in call centers and workforce management, and proficiency with WFM tools and data visualization software. Hybrid work supported with salary ranges listed by city.
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Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

Management Analysts

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

12 days ago

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