Operations Manager - Medical

Position Summary: The Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards. Operational Initiatives Execution & Performance Diagnostics Collect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional level Identify operational gaps, risks, and improvement opportunities through data analysis and store feedback Develop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholders New Product Launch & Campaign Management Coordinate pre-launch readiness for new products, including materials preparation, training support, and system setup Monitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategies Inventory & Materials Management Support regional inventory tracking and reporting processes Maintain and monitor locally sourced materials and supplier-related information Labor & Workforce Efficiency Analysis Assist in monitoring labor hours and workforce utilization across the regionlabor cost, productivity) and provide actionable insights to operations leadership Support initiatives aimed at optimizing labor allocation while maintaining operational standards Financial & Margin Analysis (P&L Support) Monitor financial performance, identify variances, and partner with operations to implement corrective actions Maintain and enhance margin calculation tools to support franchise/partner store financial management capabilities Organize and facilitate regional operations meetings Prepare data and materials in advance and document clear meeting minutes Systems & Operational Infrastructure Management Manage system access and permissions based on business needs to ensure data accuracy and security Coordinate updates to operating hours across digital platforms (e.g., app, online ordering systems) Support store setup needs, including email account creation and maintenance of operational tracking tools Partner Relations & Compliance Support Assist in managing partner/franchise compliance with company policies and operational standards Support documentation and communication related to policy violations, including issuance of formal notices Prepare and distribute periodic compliance summaries to maintain operational discipline and transparency Organize and coordinate store immersion programs for corporate and support functions Enhance cross-functional understanding of store operations and improve collaboration between teams Bachelor's degree or above; minimum of 3 years of experience in F&B operations, retail operations support, store management, or supply chain-related roles~ Bilingual Communication: Fluency in both English and Mandarin Chinese required, with strong written and verbal communication skills to collaborate with global headquarters and local teams~ Data & Analytical Skills: Advanced proficiency in Excel or Google Sheets; ability to independently analyze data and generate actionable reports (weekly/monthly) Project Management: Proven experience leading or supporting regional or cross-functional projectsability to travel within the region for store visits and meetings as needed Fast-paced, multi-unit retail/food service environment Role may require periodic travel within different states