Senior Director, Enterprise AI Customer Success

Genesys, a leader in AI-powered customer experience, seeks a Customer Success Director to drive enterprise value and long-term partnerships across a global portfolio. You will guide executive stakeholders, align cross-functional teams, and shape strategies to deliver measurable business impact and sustained revenue growth. You will partner with Sales, Professional Services, Renewals, and Onboarding to ensure seamless lifecycle execution, while leveraging your deep CX/SaaS expertise to expand