IT Security Manager - Customer Trust & Assurance

Responsibilities: Scale and enhance the customer trust program, including a self-service security information portal Act as a trusted technical and security advisor to the GTM team and customers Oversee responses to questionnaires, audits, and customer discussions with accuracy and efficiency Represent the company in security conversations, shaping best practices Bridge security messaging with sales and marketing to drive product adoption Collaborate with engineering, legal, risk, cyber, and compliance teams to keep responses current Maintain and update security documentation, including policies and certifications (SOC 2, ISO 27001) Identify trends in customer inquiries to improve documentation and communications Support third‑party risk and due diligence processes Provide insights to the product roadmap and develop security sales playbooks Lead SME education and training of the sales organization on security and privacy posture Lead review of security clauses in contracts and advise on security posture in agreements Support customer compliance audits with documentation and evidence

Key requirements: 10+ years of progressive cybersecurity or information security experience with cross‑domain exposure 5+ years in customer facing roles as a trusted advisor to senior stakeholders Strong understanding of cybersecurity, data protection, privacy, and compliance Hands‑on experience with access control, encryption, network security, IAM, and incident response Familiarity with NIST CSF, NIST 800-53, SOC 2, ISO 27001, DORA, GDPR Proven success leading audits and certifications Excellent written and verbal communication; ability to translate complex concepts Leadership and mentoring abilities; cross‑functional collaboration Strong analytical skills and program management capabilities Experience contributing to security, compliance, or trust programs excellent communication influence collaboration cybersecurity principles data protection privacy compliance