Client Care Specialist (Front Desk)

DUTIES AND RESPONSIBILITIES: Client Support & Scheduling Serve as the primary point of contact for clients, both new and existing Schedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) system Ensure all intake documentation, consents, and required forms are completed prior to services Conduct initial conversations with prospective clients and referral sources to assess needs and eligibility Provide compassionate, professional support while addressing client questions and concerns Collect client balances and process payments at time of service Administrative & Office Support Maintain accurate and up-to-date client records, including demographics, insurance, and documentation Support front desk operations and ensure smooth daily workflow Provide general office support and assist with operational needs as they arise Learn and utilize internal systems, platforms, and tools effectively Facility & Office Operations Assist with maintaining a clean, organized, and welcoming office environment Support end-of-day procedures, including securing offices and common areas Community & Team Support Build and maintain positive relationships with clients, referral sources, and community partners Support outreach and engagement efforts aligned with the organization’s mission Collaborate with team members to ensure continuity of care and client satisfaction Compliance &

Additional Responsibilities: Maintain strict adherence to HIPAA and confidentiality standards Assist with basic troubleshooting of office technology when needed Perform other duties as assigned to support overall operationKNOWLEDGE, SKILLS, & ABILITIESStrong customer service and interpersonal skills Ability to communicate clearly and professionally, both verbally and in writing Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Strong attention to detail and organizational skills Ability to problem-solve and think critically in real-time situations Comfort learning and navigating new systems and technology Working knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)Understanding of confidentiality and data privacy standards Ability to work both independently and collaboratively within a teamMINIMUM QUALIFICATIONSHigh School diploma or equivalent Prior experience in customer service or administrative support Strong communication and organizational skills Basic computer proficiency, including Microsoft Office Ability to pass required background checks and screenings Valid Driver’s License and acceptable driving recordPREFERRED QUALIFICATIONSExperience working in a healthcare or counseling setting Familiarity with Electronic Health Records (EHR) systems Experience handling billing or financial transactions Interest in working in a mission-driven, faith-based environmentBENEFITSCompetitive pay 401(k) retirement plan with company match Opportunities for professional growth and advancement within the organization Work in a supportive, collaborative, and purpose-driven environment Participation in company events and mission-focused initiatives On-site role with regular interaction with team members and clinicians