UX Designer

UX Designer Insight Global is seeking a UX Designer for one of our largest financial clients in Jersey City, NJ or Charlotte, NC. This role will focus on improving the customer and user experience for internal technology and infrastructure products. The consultant will partner closely with product owners, technical teams, and internal customers to understand user needs, develop personas and customer journeys, and design intuitive experiences and supporting documentation. The ideal candidate comes from a UX or product design background, is highly skilled in Figma, and is comfortable translating complicated technical products into experiences that are easy for users to understand and navigate. Responsibilities include, but are not limited to: Meet with product owners, technical SMEs, and internal customers to understand technology products and existing user pain points Identify user personas and understand how different user groups interact with internal products Develop customer journey maps that illustrate the end-to-end experience Create wireframes, prototypes, and UX designs using Figma Evaluate the current customer experience and recommend improvements to product workflows, documentation, and content Work directly with technical teams to turn complex processes and requirements into understandable user experiences Help design the look, feel, organization, and usability of customer-facing technical content Develop supporting documentation around newly designed customer experiences Work closely with the documentation/knowledge-management team to ensure content supports the intended customer journey Explore ways to leverage Copilot and AI to improve UX and documentation processes Facilitate conversations between technical teams, product owners, and customers Proactively challenge outdated processes and recommend more efficient approaches