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Network Voice Consultant

L5

yochanaFrisco, TX18 days ago

Occupations

Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Architects

Industries

Computer Systems Design ServicesOther Computer Related ServicesCustom Computer Programming Services
Job TitleSME Experience: Technical Certification:
  • CCVP with at least 10 to 15 years of experience.
  • Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x.
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of Unity Connection Voice mail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • Good communication skills.
  • Open for 24x7 availability.
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • Independently resolve tickets within SLA.Adheres to standard operating procedures / work instructions.
  • Follow the escalation process.
  • Follow the shift hand-over process.
  • Update worklogs.
  • Update the knowledge base.
  • Technically upgrade across versions of environment when required.
  • Ticket Monitoring.
  • On-call support.
  • Opening Bridge Call.
  • Key Technologies:
  • CUCM & Unity connection 8.x and 9.x.
  • SIP, MGCP and H.323 gateways.
  • UCCX 8.0 and 9.0 for IMAC's.
  • Basic scripting knowledge of UCCX 8.0 & 9.
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Apply now (opens in a new tab)

Level

SeniorL5

Location

Frisco, TX

Occupation

Computer Network Support Specialists

Industry

Computer Systems Design Services

Posted

18 days ago

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