ACCOUNT MANAGER I

Customer Service RepresentativeResponds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Major Duties and ResponsibilitiesResolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Comply with the requirements of the company's Quality Management System. Required Skills, Experience, and EducationHigh School diploma or equivalent Confident, team-oriented, and enjoy working in a fast-paced environment Excellent verbal and written communication skills 1+ years freight forwarding experience Desired Skills, Experience, and EducationIntermediate to advanced level of experience with Excel Strong problem-solving and decision-making ability Self-managed and highly motivated Displays integrity, reliability, empathy, and a strong work ethic Results-oriented; Displays sense of urgency Proficient in routing, costing, rating, and tracking Bachelor's degree