Warehouse Manager

Job Summary: We are seeking a Rental Manager to lead our high-volume Party Rental Division, overseeing daily operations, customer relationships, inventory, staffing, logistics, and event execution. This is a hands-on leadership role and the face of the division, working directly with event planners, venues, corporate accounts, and other high-profile customers.

Responsibilities: Operations: Oversee daily division operations, customer service, opening/closing procedures, and overall service levels. Inventory: Manage inventory of tables, chairs, linens, china, flatware, décor, and other rental equipment, including cleaning, maintenance, and repair. Team Leadership: Lead and support the Assistant Warehouse Manager, who directly supervises approximately 22 warehouse employees. Provide direction, set priorities, and ensure staffing and operations align with business needs. Logistics: Coordinate delivery schedules, truck assignments, route planning, and event setup/teardown to ensure accurate and timely execution. Sales & Quotes: Consult with customers, prepare accurate quotes, manage event contracts, and ensure rental orders are properly coordinated from booking through return. Client Relations: Serve as a primary point of contact for event planners, venues, and corporate accounts. Build strong relationships and provide a high level of customer service. Problem Solving: Quickly resolve delivery delays, incorrect orders, equipment issues, staffing challenges, and other time-sensitive problems. Site Inspections: Conduct venue walkthroughs to assess space, measurements, access, and other logistical requirements when needed. Scheduling & Labor: Work with the Assistant Warehouse Manager to develop staffing schedules and effectively manage labor needs and overtime. Safety & Compliance: Ensure appropriate safety practices are followed, including proper lifting and forklift procedures, and maintain vehicle, safety, and DOT compliance requirements.

Qualifications: 5+ years of experience in event rentals, hospitality, catering, warehouse logistics, or a related industry Previous management or supervisory experience with responsibility for employees, scheduling, and daily operations Leading OSHA compliant safety meetings Familiar with DOT rules and regulations Strong organizational, leadership, problem-solving, and customer service skills. Ability to remain calm and make sound decisions in a fast-paced, high-pressure event environment. Excellent communication and interpersonal skills with the ability to work effectively with customers, employees, and leadership. High school diploma required; bachelor's degree in business, hospitality, or a related field preferred. Proficiency with standard computer applications; experience with Party Track event rental software is a plus. Valid driver's license with a clean driving record. Ability to lift and move heavy rental equipment and remain on your feet for extended periods. Flexibility to work extended hours and occasional Saturdays during peak event seasons.