Field Property Claims Representative II - Southeast Indiana

What You Will Do: Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution. Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority. Inspect, evaluate, and estimate structural property losses across personal, commercial, and farm property types, including roofs, basements, crawl spaces, agricultural structures, equipment, and other loss locations as needed. Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations. Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate. Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately. Recognize and refer potentially fraudulent claims for further investigation and communicate claim or account trends to Claims and Underwriting leaders. Serve as an agency liaison for the assigned territory, support other claims professionals, and participate in after-business-hours on-call rotation when needed. Prepare reports, maintain complete claim files, stay current on industry trends and applicable law, and assist with mediations, depositions, or litigation as needed. Use approved technology and AI-enabled tools thoughtfully to support documentation, analysis, and efficiency while applying sound professional judgment. How You Will Contribute You will be successful by making fair, timely, and well-supported claim decisions; following work through to completion; communicating in a way members and agency partners can understand; and building trust through every interaction. This role requires someone who can work independently in the field while staying connected to the Claims Team and keeping sight of the member and business impact.

What You Will Bring: At least 3 years of relevant property claims experience, preferably with an insurance carrier, or an equivalent combination of education, training, and experience. Experience investigating, evaluating, negotiating, and resolving personal, commercial, and farm property claims. Strong knowledge of insurance concepts, policy provisions, endorsements, and coverage interpretation. Experience inspecting structural losses and safely accessing roofs, basements, crawl spaces, and other loss locations; ability to carry ladders weighing up to 35 pounds and work in changing weather conditions. Strong analytical, investigative, problem-solving, decision-making, negotiation, organization, listening, and relationship-building skills. A customer-focused communication style and the ability to work independently, manage time effectively, and handle difficult situations with professionalism and care. Working knowledge of Xactimate or similar estimating software is preferred. Farm property, agricultural structure, equipment, and farm exposure experience is preferred. A college degree and insurance designations such as CPCU, AIC, SCLA, or another relevant credential are preferred. A valid driver's license and an acceptable motor vehicle record. Position Details

Department: Claims

Reports to: Claims Manager

Work environment: This is a field-based role responsible for the Central Indiana territory with a remote work environment for administrative work; regular travel throughout the assigned territory is required.

Ideal Location: Hanover or Madison, Indiana Acceptable Location Range: Qualified candidates residing anywhere in Southeast Indiana between the Corydon area and Lawrenceburg, including areas near Louisville or Cincinnati, may be considered. Local market knowledge and the ability to travel throughout the assigned territory are important for success in this role. Additional considerations: This position requires driving, property inspections, climbing ladders, accessing crawl spaces, and working in changing weather conditions. Participation in an after-business-hours on-call rotation may be required. Compensation Details Anticipated Hiring Range: $75,000 to $85,000 annually. This is the expected hiring range for the position. Actual starting salary may vary based on qualifications, experience, internal equity, and market factors. The range may not reflect the position's full salary range or future earning potential. Eligible positions may also include bonus or incentive compensation and the benefits described below.

Benefits: Health insurance (Free Associate Only Coverage) Dental insurance (Free Associate Only Coverage) Vision insurance (Free Associate Only Coverage) Free Life insurance Free Short-Term & Long-Term Disability insurance 2% 401k Company Match 11% 401k Company Contribution Excellent Paid Time Off Generous paid time for Parental Leave Day of Service We promote from within our widely talented workforce regularly and consistently offer opportunities to learn and grow Student Loan Assistance Program Educational Incentive Program Employee Assistance Programs for you and your family Matching funds of up to $100 annually are available from the company for your favorite charitable organization Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture Indiana Farmers Insurance is an equal opportunity employer. Employment decisions are made without regard to legally protected status.

Salary Description: Hiring Range is $75,000 - $85,000 Annually