Position Summary:
Our partner is a rapidly expanding B2B production company that delivers over one million custom marketing orders each year. Their operation runs on tightly integrated technology where uptime is critical, and onsite expertise is essential to keeping production moving without interruption. To strengthen that foundation, they are adding an IT Support Engineer who will serve as the primary technical owner on the production floor. In this role, you will be the onsite Windows and hardware expert within a loud, high-throughput environment, troubleshooting everything from domain join and Group Policy issues to endpoint connectivity challenges and device failures. BS in Computer Science, Information Technology, Information Systems, or equivalent experience/field~3+ years supporting Windows endpoints in environments where downtime mattered~ Hands-on experience with domain-joined Windows devices in an on-prem or hybrid Active Directory environment~ Direct experience troubleshooting Group Policy application failures beyond basic administration~ Experience supporting hardware in a production, warehouse, manufacturing, or field environment~ Working knowledge of endpoint networking concepts in real troubleshooting scenarios~ Experience coordinating with third-party vendors to resolve Windows-based software or device issues~ Experience documenting fixes clearly in ticketing systems and or knowledge basesWindows 10 Windows 11 Organizational Unit managementGroup PolicyWindows Event ViewerProvide onsite support for Windows desktops and hardware across a production facility environmentDiagnose Group Policy processing problems, validate policy application, and resolve GPO failuresInvestigate endpoint connectivity issues by isolating whether the root cause is Windows, network, or device relatedIdentify DHCP, DNS, and static IP conflict symptoms and drive fast resolution with the remote network team as neededSupport and troubleshoot production workstations, printers, scanners, and related endpoint devices on the floorPartner with third party vendors when production software issues impact Windows machines, including log collection and reproduction stepsValidate vendor provided fixes and document what actually resolved the issue for future preventionOperate independently onsite while collaborating closely with remote server, network, and security teamsServe as the onsite "hands" for remote teams, performing physical checks, swaps, reboots, and confirmation steps during troubleshootingHelp prepare and build out a new nearby facility, including cabling, workstation setup, device rollout, and standard configurationsSupport a production environment with multiple shifts, with rare after-hours response when offshore support cannot resolve a major incidentMaintain a calm, service-oriented approach while working directly with production supervisors, operators, and warehouse staff
