Branch Operations Associate - Counter & Warehouse Production

Job Description: Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment. Primary: Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving. Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs. Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable). Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules. Perform outbound follow-ups with customers via phone/email as needed. Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations. Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required. Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies after release. Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure. Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped. Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product. Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards. Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures. Perform other duties as assigned. Education & Work Experience High school diploma or equivalent required; equivalent combination of education and experience may be considered. Knowledge, Skills, and Abilities Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities. Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment. Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus). Ability to perform basic math calculations accurately (add, subtract, multiply, divide). Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred. Forklift certification (or ability to become certified) preferred. Valid driver’s license with acceptable driving record (where driving is required). Regular, reliable, and punctual on-site attendance required.