Automotive Service Supervisor, Plainview, NY (2nd Shift)

Responsibilities: Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner Support, implement, and provide follow-up for all training Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors Manage timecards and schedules for service center team members Address any client concerns or complaints quickly and professionally Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time Monitor employee work and provide guidance, ongoing training, and development as needed Perform quality control checks on vehicles once repairs have been completed Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor Assist with or perform administrative tasks Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively Other duties as assigned

Qualifications: Automotive service experience including understanding various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time Learning agility Willingness to take on more responsibility to learn and develop into management positionA self-starter with curiosity and desire to review processes and execute changes Gain knowledge of company policies, protocols, and process Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors Verifiable track record of excellence in Customer Service Willingness to assist on repairs on an as needed basis Exceptional organization and the ability to drive continuous improvement in a fast-moving environment Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment Assist in building a world-class team from the ground up Ability to analyze and interpret internal reports