Assistant Account Manager

What's in it for you? Competitive salary: $75,000.00/year Work site location: Minneapolis, MN Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Career growth: career growth opportunities at Garda World Your responsibilities as an Assistant Account Manager Handle client or team issues and emergencies. Communicate regularly with key client contacts and local Garda World Branch Teams. Build and maintain strong relationships with principal accounts. Improve the client's security program for long-term success. Meet and maintain contracted KPIs. Guide customers through integration projects, contracts, RFPs, and onboarding. Update business databases (CRM, ERP). Review MSA compliance at branch and site levels. Develop and evaluate security and crisis management plans. Manage client billing, including DSO assessments and overdue payment follow-ups.

Keep Client Summary: Forms (CSF) and Account Summary Forms (ASF) current. Analyze data and prepare internal reports. Write reports, client communications, instructional materials, and operating guidelines. Demonstrate expertise in financial forecasting and margin analysis. Perform other duties as assigned. Your qualifications: Authorized to work in the United States At least 3 years of experience in security operations leadership, with a proven track record of handling increasingly complex responsibilities. Military and law enforcement experience is a plus. Valid driver's license Working knowledge of Microsoft Office. Ability to provide leadership support during critical incidents or significant operational needs. Your skills and competencies: Great leadership and problem-solving skills, able to handle multiple tasks at once. Good at building relationships, communicating, and paying attention to details. Professional, self-driven, and skilled in using Microsoft Office and CRM software. Positive, energetic, and good at strategic thinking and financial planning. Experienced in managing projects and staying calm under pressure. Honest and ethical, aligning with our company's values. Skilled in writing reports, client communications, and instructional materials. Experienced in financial planning and understanding profit margins. Good at handling challenges and managing stress effectively. Excellent at written and verbal communication, customer service, and project management. Garda World: Make the World a Safer Place In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.