Executive Technical Support Specialist
perennial resources internationalMundelein, IL
Executive Technical Support Specialist
L5
perennial resources internationalMundelein, ILyesterday
Occupations
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer User Support SpecialistsJob Description:
- Full-timeNYCQualifications 7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
- Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
- Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
- Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
- Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
- Microsoft, ITIL, or other relevant technical certifications are preferred.
- Must-have / non-negotiable
- Strong executive/VIP support experience and a true white-glove service mindset
- Excellent communication and interpersonal skills
- Professional, patient, discreet and comfortable working directly with senior executives
- Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
- Comfortable supporting executive meetings, conference rooms and presentations
- Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved
- Collaborative team player
- Ability to be onsite in NYC four days per week and responsive when executive needs arise
- Preferred / nice-to-have
- Intune, Exchange Online, SharePoint and OneDrive experience
- Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron
- Networking/VPN and endpoint-management experience
- Microsoft, ITIL or similar certifications
- Broader cybersecurity knowledge
Apply now
Level
SeniorL5
Location
Mundelein, IL
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
yesterday
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