Archive Technical Engineer

Job Description: Archives Technical Engineer: Iselin - NJ location The Archives Technical Engineer is part of a mission critical technology team responsible for the support and innovation of our clients News Production and Archives environments In this role you will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills technical expertise and excellent communication abilities

Work Schedule: Sunday -Thursday 8-4 or 2-10 Tuesday - Saturday 8-4 or 2-10 You Will: Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest capture servers, QC, and transcode platforms Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction Document all technical issues and resolutions in a clear and concise manner Skills You Will Bring: Proven ability to support video digitization encoding and transcoding platforms Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams Proficiency in Windows Server and OS Knowledge of audiovideo codecs and formats Familiarity with MAMPAM systems and metadata management Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus Familiarity with database management systems such as PostgreSQL or MS SQL is a plus Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration. Ability to learn quickly and adapt quickly to changing priorities. Strong intellectual curiosity and affinity to technology. Exhibits attention to detail in day-to-day activities along with Problem solving abilities. Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership.

Education: Bachelor’s degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.