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Customer Support Specialist

L4

synchrony systemsMilford, OHyesterday

Occupations

Customer Service RepresentativesComputer User Support SpecialistsComputer Systems Analysts

Industries

Computer Systems Design ServicesTelemarketing Bureaus and Other Contact CentersCustom Computer Programming Services
Job Title: Customer Support Specialist/ Customer Success Guides
Location: Milford, OH (Onsite Hire)
Duration: Fulltime
Roles & Responsibilities:
  • Serve as the first point of contact for customer inquiries across voice, chat, and email channels.
  • Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills.
  • Deliver a professional, empathetic, and consistent experience across all customer interactions.
  • Handle escalated or complex issues calmly, ensuring clear communication and timely resolution.
  • Identify opportunities to improve customer satisfaction, retention, and product usage.
  • Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach.
  • Participate in consultative conversations aligned to customer goals and outcomes.
  • Accurately document all customer interactions and actions in the case management system.
  • Ensure follow ups and case closures are completed within defined service level timelines.
  • Adhere to quality standards, security requirements, and operational processes.
  • Strong customer centric mindset with high ownership
  • Excellent verbal and written communication skills
  • Ability to simplify technical information for non-technical audiences
  • Structured problem solving and analytical thinking
  • Empathy, professionalism, and resilience in high volume environments
  • Attention to detail and process discipline
  • English: CEFR B2 or higher (mandatory); C1 preferred
  • Customer Success, IT service management, or SaaS related certifications are an advantage
  • Kind Regards, Sushil Singh
  • Business Unit HeadWork#: 732-832-7937 Mailto: sushil@synchronycorp.comSynchrony Systems Inc.
Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.
Note: Any resume submitted by Synchrony Systems Inc is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Synchrony Systems Inc reserves the right to work with the third party directly.
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Level

MidL4

Location

Milford, OH

Occupation

Customer Service Representatives

Industry

Computer Systems Design Services

Posted

yesterday

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