Shift Lead (Key Holder) Grand Canal

What You Will Be Doing: Create unforgettable guest moments Greet guests with energy and invite them into an exciting, welcoming environment Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up Proactively share offers (F&B, repeat visits, gift cards) to boost engagement Be a tech & experience expert Master our proprietary tech and keep gear calibrated Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests Communicate with management and tech support when issues arise, clearly and quickly Keep things running smoothly Maintain a spotless, high-energy store that meets Sandbox VR standards Sanitize gear thoroughly and display materials/gift cards to brand expectations Prepare iPads, body trackers, and gear before and after every session Shift leadership & coaching Open/close the store, manage daily audits, break schedules, and labor spend Run shift check-ins, coach in real time, and train new hires Ensure team performance, morale, and guest service standards remain high

What We Are Looking For: Egoless & coachable: You take feedback well and pitch in wherever needed Adaptable & proactive: You're resourceful, self-driven, and good with change Team-focused: You stay positive and celebrate group wins Reliable: On time, in uniform, and ready to shine Physically able: On your feet, some lifting (up to 40 lb), occasional stairs Weekend availability: Required Leadership: 1+ year in retail/hospitality leadership

Benefits: Paid sick time + 401(k) match Commuter benefits (transit + parking)Referral bonuses + employee discounts Free VR sessions$16.80 - $16.80 an hour

Note: Evening and weekend availability may be required depending on the business' needs.