Administrative Assistant

Role Overview: This role will support leadership, operations, and the customer success team with administrative tasks, scheduling, documentation, and customer coordination. Over time, this position can evolve into a Customer Success / Client Onboarding Specialist role. This is an excellent opportunity for someone interested in SaaS, technology, and customer experience.

Responsibilities: Administrative & Operations Support Manage calendars, schedule meetings, and coordinate internal and customer calls Prepare documents, reports, and internal communications Assist with CRM updates (Salesforce or similar)Organize customer information and onboarding documentation Support leadership with operational tasks and coordination Customer & Onboarding Support Help coordinate new customer onboarding sessions Assist in preparing training materials and documentation Join onboarding and customer meetings to take notes and track action items Ensure customers receive follow-up information and resources Track onboarding progress and customer requests Growth into Customer Success Over time the role may expand to include: Supporting customer onboarding and implementation Helping manage customer relationships Monitoring customer adoption and satisfaction Assisting with renewals and upsell opportunities Coordinating customer training sessions Qualifications 5+ years experience as Administrative Assistant, Operations Coordinator, or Customer Support Strong organizational and communication skills Experience with Linkedin, Salesforce Ability to multitask and manage multiple priorities 60+ WPM

Preferred: Experience supporting Customer Success or Sales teams Familiarity with Salesforce or other CRM platforms Hospitality industry experience is a plus Experience in SaaS, technology company

What We Offer: Salary $60K – $70KGrowth path into Customer Success / Onboarding roles Work with a fast-growing global SaaS company Exposure to enterprise customers and hospitality brands Career development opportunities