Customer Service Representative

Customer Service Representative Customer Service Representative for a busy Veterinary, AAHA-accredited practice. Our workflow has increased and will continue to increase with the addition of new doctors in the coming year. Competitive pay and benefits package. We are looking for a team player who is enthusiastic and dedicated to serving the needs of our clients. Experience with computers and handling busy phone lines with a top-notch customer service focus is a huge plus. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail, e-mail, and texting. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff.