Operations Manager

Role Description: The Operations Manager is a full-time, remote role responsible for overseeing day-to-day operational activities that support property management services. This position coordinates workflows between leasing, maintenance, accounting, and customer service teams to ensure timely completion of tasks and consistent service delivery. The Operations Manager monitors performance metrics, reviews processes, and implements improvements to enhance efficiency, resident satisfaction, and portfolio outcomes. Daily responsibilities include managing schedules and priorities, resolving operational issues, maintaining documentation and compliance records, and preparing reports for leadership. This role also partners with management to support strategic initiatives, standardize procedures, and promote a culture of continuous improvement across the organization.

Qualifications: Demonstrated ability to lead operations in a service-focused or property management environment, including coordinating cross-functional teams. Experience with process improvement, workflow optimization, and developing standard operating procedures. Strong skills in data analysis, reporting, and using property management or business software systems to inform decisions. Excellent organizational, time management, and prioritization abilities to manage multiple deadlines in a remote setting. Clear, professional communication skills, including the ability to collaborate with internal teams, clients, and residents. Proven problem-solving and conflict resolution skills, with sound judgment and attention to detail. Experience managing budgets, tracking expenses, or supporting financial performance for operational departments is beneficial. Prior experience in property management, real estate, facilities management, or a related field is preferred. Bachelor’s degree in business, management, real estate, or a related discipline, or equivalent combination of education and experience. Comfort working independently in a remote environment, with reliable internet access and proficiency in standard office software.