Family Case Manager

Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Conduct intakes and assessments and identify, develop and meet desired outcomes of guests by maintaining a warm and welcoming attitude throughout the service episode; may or may not involve family and/or significant others based on the guest's desire. Advocate on behalf of families, develop a current individual service plan and ensure residents understand their rights as recipients of IHS services, including informed consent and risks and benefits of service plan on an ongoing basis. Respect and maintain the confidentiality of the guests served; ensure appropriate standards for release of protected information and confidentiality laws are followed as required by both state and federal agencies. Intervene and provide crisis counseling as needed. Refer families to community resources and provide supportive counseling or problem-solving activities to assist families or couples in developing and maintaining skills necessary to manage or improve quality of life and address any barriers (may include mental or physical health issues, substance abuse, domestic violence, etc.).Responsible for the integrity of the clinical record and files including the completion and maintenance of all required clinical and administrative documentation according to IHS standards; accurately enter data into SAMi and HMIS and other required systems of record. Other DutiesAssist in providing orientation to new team members Participate in quarterly record and case reviews according to clinical program policies. Facilitate problem solving or skill building groups as directed. Attend all scheduled supervision, departmental and All-Staff meetings. Performs other duties and accepts responsibilities as assigned.

Supervisory Responsibility: This position may have occasional supervisory responsibility of community volunteers who are providing office or program assistance. The responsibility when assigned, includes ensuring volunteers are working safely, are monitored and supported to have a positive volunteer experience.

Position Type/Expected Hours of Work: Regular Full-time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization.