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Customer Retention Specialist - State Farm Agent Team Member

L3

state farmMobile, ALtoday

$12.00 - $20.00 per hour

Occupations

Insurance Sales AgentsCustomer Service RepresentativesInsurance Claims and Policy Processing Clerks

Industries

Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesDirect Property and Casualty Insurance Carriers
Responsive recruiter
Benefits:
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • You May Be a Great Fit as a Customer Retention Specialist at Bradley Jacobs - State Farm Agent if:
You're the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You're a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. You're compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Mobile, AL 36609At Bradley Jacobs - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usSeeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities: Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives.
Qualifications: Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.
Compensation: $12.00 - $20.00 per hour
Are You Driven & Ambitious? This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Bradley Jacobs - State Farm Agent may be the right fit for you! About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Mobile. We currently have 3 team members at our agency. Additional languages spoken: Spanish Apply now and let us put you on the path to success State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Level

JuniorL3

Salary

$12.00 - $20.00 per hour

Location

Mobile, AL

Occupation

Insurance Sales Agents

Industry

Insurance Agencies and Brokerages

Posted

today

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