Customer Service Representative - Collections (Hiring Immediately)

WHAT YOU'LL DO: The Customer Service Representative in our Collections department will use strong communication and analytical skills to resolve account-related inquiries while adhering to legal requirements and company policies in a fast-paced collections environment.

Additional responsibilities include: * Manage and work assigned collection accounts using internal systems, including initiating outbound calls, responding to inquiries, sending correspondence, and updating account information. * Handle inbound calls and consumer requests professionally while maintaining accurate notes and account statuses until resolution or escalation. * Support team operations by meeting scheduling expectations, assisting with training new employees, and performing other duties as assigned. SCHEDULE + WORK ENVIRONMENT:*

Schedule: Full-time Schedule: Monday - Friday, 8:00 am - 4:30 pm* Once released from training (~3-4 months), once per week: 9:30 am - 6:00 pm*

Location: On-site in our Bangor, PA office * Flexibility: Once released from training (~3-4 months), hybrid (office/remote) schedule is available based on performance and business neededPAY + BENEFITS:*

Pay Rate: $17.48/hour + monthly incentive opportunities! * Medical, Dental, Vision & Life Insurance * Paid Time Off - Holidays, Vacation, Sick, and Personal Time! * Wellness Program including physical, emotional, and financial wellness * 401(k) with Profit Sharing * Employee Assistance Program * FSA & HSA Options * Travel Insurance * Casual business work environment Compensation details: 17.48-17.48 Hourly WagePI2e 99438a 9591-38003-41768684