Community Liaison

Role Description: The Community Liaison is a full-time, on-site role based in Tri Cities market responsible for building and maintaining strong relationships with seniors, families, referral partners, and local organizations. This role includes conducting community outreach activities, such as attending local events, visiting hospitals and clinics, and meeting with social workers and case managers to introduce Caretech’s services. The Community Liaison will provide information and guidance to families on home care options, support the transition from hospital to home, and help explain Medicaid Waiver Programs and related resources. Daily tasks involve responding to inquiries, delivering high-quality customer service, coordinating with the care team to ensure smooth onboarding of clients, and representing Caretech’s values and standards in the community.

Qualifications: Community Engagement and Community Outreach skills to build partnerships and increase awareness of Caretech’s services. Strong Communication and Customer Service skills to support seniors, families, and referral sources with clarity and empathy. Understanding of Home Care services and the ability to explain care options, processes, and available support programs. Experience working with diverse communities and comfort interacting with individuals from various cultural and socioeconomic backgrounds. Organizational and time management skills, with the ability to prioritize multiple outreach and client support activities. Knowledge of local healthcare and social services networks in Omaha and broader Nebraska is preferred. Previous experience in community relations, social services, healthcare, or senior care is beneficial. High school diploma or equivalent required; further education in social work, communications, healthcare, or a related field is a plus.