Help Desk Tech - DAYS - TS/SCI with Polygraph

Help Desk TechnicianTransform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnose, identify, isolate, and analyze problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. WHAT YOU'LL NEED TO SUCCEED:Required Education and Experience*:Technical Training, Certification(s) or DegreeRequired Certifications: Security+ CEPWS 9.1 (ITIL, A+, HDI-CSR, MS 365)TS/SCI with Polygraph Required; US Citizenship Required