Service Coordinator
Service Coordinator
L3
Occupations
Dispatchers, Except Police, Fire, and AmbulancePublic Safety TelecommunicatorsSecurity and Fire Alarm Systems InstallersIndustries
Security Systems ServicesOther Building Equipment ContractorsAll Other Business Support Services- Review service queue & maintain the service inbox daily.
- Take incoming phone calls & make outbound correspondence with customers as needed.
- Review ticket data against internal platforms to ensure service needs.
- Build schedule and daily assignment for technicians based on technical skill level.
- Verify technician time on service tickets on a daily basis.
- Confirm any parts for service tickets are in stock & ready for technician to pick up.
- Work with our inventory coordinator to order any necessary equipment for tickets.
- Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
- Coordinate service requests from subcontractors.
- Track all service work done.
- Backup the inspection & project coordinators if needed.
- Assist in managing stock inventory.
- Provide quotes to customers if requested.
- Invoice service and subcontracted service tickets
- Assume responsibility for understanding and complying with Midwest Alarm Services attendance
- Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b PlanThis job reports to the Customer Care Manager
- This is a Full-Time position 1st Shift.
- Number of Openings for this position: 1
Level
JuniorL3
Location
Lenexa, KS
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
Security Systems Services
Posted
6 days ago
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