Remote Bilingual Mortgage Loan Servicing

Recruiter: LHH

Location: Phoenix, Arizona

Pay: $23 - $25 / Hour

Job Duties: Respond to inbound and outbound customer calls, emails, and written correspondence regarding mortgage loan accounts. Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history. Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications. Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner. Process customer requests for account updates, address changes, loan information, and documentation. Educate customers on available options for delinquent accounts and hardship assistance programs. Coordinate with internal departments to resolve borrower concerns and ensure accurate account handling. Maintain detailed and accurate records of customer interactions in servicing systems. Review and interpret loan documents to provide accurate information to borrowers. Adhere to all federal, state, and company policies. Meet established productivity, quality, and customer satisfaction goals. Identify opportunities to improve customer experience and servicing processes.

Qualifications: High School Diploma or GED required. Minimum 2+ year of recent customer service loan servicing experience (inbound/outbound) required in the mortgage industry. Experience handling high-volume customer interactions. MLS and CRM experience is required. If you meet the minimum requirements apply now!