Front of House Receptionist & Client Experience Coordinator
new day executive searchNew York, NY
$50,000 - $70,000 per year
Apply nowFront of House Receptionist & Client Experience Coordinator
L4
new day executive searchNew York, NYyesterday
$50,000 - $70,000 per year
Occupations
Receptionists and Information ClerksHotel, Motel, and Resort Desk ClerksHosts and Hostesses, Restaurant, Lounge, and Coffee ShopFront of House Receptionist & Client Experience Coordinator Midtown Manhattan | Full-Time | $50,000$70,000 + Performance-Based BonusAbout the Opportunity We are seeking a polished, personable, and highly organized Front of House Receptionist & Client Experience Coordinator to join a boutique luxury jewelry company in Midtown Manhattan. This is a high-touch client experience role within a small, close-knit team. As the first face and voice of the company, you will welcome clients in person, by phone, and by email while helping ensure every interaction reflects the company's commitment to quality, trust, and personalized service. The role combines hospitality, communication, organization, and coordination. You will help create a seamless client experience from the first interaction through appointments and follow-up, while also supporting the internal team and day-to-day office operations.
Responsibilities:
- Serve as the first point of contact for clients, providing a warm and polished experience
- Manage the front desk, phone calls, emails, appointments, confirmations, reminders, and follow-upMaintain accurate client records and information
- Coordinate jewelry cleaning, inspections, repairs, and other service requests with internal team members, outside vendors, and artisans
- Track client requests and follow through to completion
- Coordinate with the internal team to prepare diamonds, gemstones, and jewelry for appointments
- Support general office and administrative operations
- Maintain confidentiality, discretion, and professionalism in all client interactions
Qualifications:
- 2+ years of client-facing experience in hospitality, concierge, luxury retail, private clubs, fine dining, boutique hotels, or a similar environment
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and strong on follow-through
- Ability to manage multiple priorities while remaining calm and professional
- Comfortable working closely with clients and collaborating within a small team
- Strong judgment and discretion
- Comfortable learning and using technology, CRM, scheduling, and other business systems
- Genuine interest in diamonds and fine jewelry is a plus; industry experience is not required
Who You Are:
- Warm, polished, and genuinely enjoy taking care of people
- Clear and confident communicator, both in person and in writing
- Professional, welcoming, and thoughtful in your approach
- Collaborative and willing to step in wherever needed to support the team
- Take pride in delivering an elevated client experience
- Value quality service, strong relationships, and attention to detail
Compensation & Benefits:
- $50,000$70,000 base salary, based on experience
- Performance-based bonus opportunity15 days of PTO annuallyNYC/NYS paid safe and sick leave
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Full-time, onsite position5 days per week / 40 hours
- Saturday availability requiredJOB ID: 182224 #post
- Marion Walker-Linsky
Apply now
Level
MidL4
Salary
$50,000 - $70,000 per year
Location
New York, NY
Occupation
Receptionists and Information Clerks
Industry
Jewelry Retailers
Posted
yesterday
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