Director of Operations
burns recruitmentWoburn, MA
Director of Operations
L7
burns recruitmentWoburn, MA2 days ago
$85,000
Industries
Services for the Elderly and Persons with DisabilitiesHome Health Care ServicesAll Other Outpatient Care CentersDirector of Operations / Market Leader
Location: Woburn, Massachusetts
Schedule: Full-Time
Salary:
Starting at $85,000 depending on experience plus Performance-Based Bonus Opportunity Our client, one of Massachusetts' fastest-growing home care organizations, is seeking an experienced and driven Director of Operations / Market Leader to help lead the next phase of growth across the Greater Boston market. This is not a traditional office management role. This is an opportunity for a proven leader who thrives on building teams, developing people, strengthening referral relationships, solving operational challenges, and driving business performance. The ideal candidate is equal parts operator, coach, problem-solver, and relationship-builder who enjoys creating accountability, improving outcomes, developing future leaders, and helping a growing organization scale. What Makes This Role Unique Opportunity to Help Build Something Special This is a leadership position for someone who wants a seat at the table and the opportunity to directly influence the future of a growing healthcare organization. People, Operations & GrowthLead the operational, staffing, client service, and business development efforts that drive organizational success. Visible Leadership RoleWork directly with ownership while overseeing key aspects of daily operations, team development, client satisfaction, and market growth. Meaningful ImpactEvery decision you make impacts clients, caregivers, employees, and families throughout the communities we serve.
Key Responsibilities:
- People Leadership
- Lead, coach, and develop office staff and caregivers
- Create accountability through KPIs, scorecards, and performance expectations
- Foster a culture focused on teamwork, professionalism, accountability, and excellence
- Support recruiting, retention, onboarding, and employee engagement initiatives
- Develop future leaders within the organization
- Conduct performance management, coaching, and employee development activities
- Operations Management
- Oversee daily office operations
- Ensure client schedules are fully staffed and operationally efficient
- Monitor service quality and client satisfaction
- Support care coordination and service delivery efforts
- Identify operational challenges and implement solutions
- Lead process improvement initiatives to enhance efficiency and performance
- Ensure consistent execution of company policies and procedures
- Client & Caregiver Experience
- Build strong relationships with clients, families, and caregivers
- Conduct client visits and caregiver visits
- Resolve escalated service concerns professionally and effectively
- Improve caregiver engagement, retention, and overall satisfaction
- Ensure a high-quality experience at every stage of the client journey
- Promote a culture of exceptional customer service and responsiveness
- Community Relations & Referral Development
- Develop and maintain relationships with referral partners throughout the community
- Meet regularly with:
Hospitals
Rehabilitation Facilities
Skilled Nursing Facilities
Assisted Living Communities
Social Workers
Case Managers
Elder Law Attorneys
Community Organizations
Represent the organization professionally throughout the marketplace
Support business development initiatives and growth opportunities
Strengthen referral source partnerships and community presence
Business Performance & Accountability
Monitor operational KPIs and performance metrics
Track staffing performance, caregiver retention, and client satisfaction
Analyze revenue, client growth, and retention trends
Drive accountability across all areas of the organization
Collaborate with ownership to achieve strategic growth objectives
Support revenue growth, profitability, and operational excellence
What Success Looks Like: Within the first 12 months, this leader will help drive:
- Increased client census
- Improved caregiver retention
- Stronger referral source relationships
- Improved staffing performance
- Higher client satisfaction
- Greater operational accountability
- Revenue growth and profitability
Success will be measured by outcomes, leadership, execution, and team development.
Qualifications:
- Required 5+ years of leadership experience
- Proven operational management experience
- Experience managing people, performance, and accountability
- Strong communication and relationship-building skills
- Ability to lead through change and growthKPI and scorecard management experience
- Strong organizational, analytical, and problem-solving abilities
- Valid driver's license and reliable transportation
- PreferredBachelor's Degree
- Experience in:
- Home CareHome Health
- HospiceAssisted Living
- Skilled Nursing
- Senior Living
- Healthcare Operations
- Healthcare Business Development
Candidates with strong healthcare leadership experience from related industries are encouraged to apply.
Benefits & Perks:
- Competitive Base Salary
- Performance-Based Bonus Opportunity
- Paid Time OffLeadership Development Opportunities
- Career Advancement Potential
- Professional Growth Within a Rapidly Growing Organization
- Why Join This Organization?
- This is an opportunity to help build something special.
- You won't be stepping into a maintenance role. You'll be joining a leadership team committed to growth, innovation, accountability, and excellence.
- If you want the opportunity to make an impact, develop people, drive growth, and help shape the future of a growing healthcare organization, we'd love to hear from you.
Apply now (opens in a new tab)
Level
ManagerL7
Salary
$85,000
Location
Woburn, MA
Occupation
General and Operations Managers
Industry
Services for the Elderly and Persons with Disabilities
Posted
2 days ago
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