Tier I Volvo Frontline Support Representative

Tier I Volvo Frontline Support Representative At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative working onsite in Mahwah, New Jersey, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always. During a Typical Day, You'll: Coordinate towing and roadside assistance for Volvo car owners. Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats. Navigate systems efficiently to provide accurate, timely, and courteous manner. Document and all customer interactions in the appropriate systems. Assist customers with product-related inquiries using all available resources. Take ownership of resolving customer issues within authority, ensuring customer satisfaction. Escalate complex issues to Tier 2 support or management when necessary. What You Bring to the Role: High School diploma required, College degree a plus.1-3 years of relevant call center/customer service work experience preferred. Roadside dispatching or emergency response experience preferred. Ability to work both independently and as part of a team. Strong decision-making skills, using logic and intuition. Excellent organizational skills. Excellent communication skills, both written and verbal. Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed. Creative problem-solving and troubleshooting abilities. Speed and accuracy in typing. What You Can Expect: Total of $21.00 per hour. The facility is inviting, with a coffee bar, a gym, a cafeteria, and a great work culture. Health/Dental/Vision/Life Insurance. Flexible Spending Account (FSA) and Health Savings Account (HSA).Vacation/Sick Time and Paid Holidays. Traditional 401k Retirement Plan. Tuition Reimbursement. Employee Assistance Program (EAP).Employee Discount Program. Training and Development Programs (Percepta College).Employee Rewards Program (Perci Perks).