Solutions Engineer Automotive SaaS Support Lead

Cars Commerce is seeking a Solutions Engineer to serve as the primary technical contact, handling inbound/outbound support across phone, email, and chat. You will diagnose customer needs and deliver technical or service-based solutions while maintaining strong rapport with customers and internal teams. The role operates in a high-volume contact center environment, requiring curiosity, accuracy, and the ability to educate clients on product features and services for the automotive industry.