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Senior Customer Support Engineer - Austin, TX

L5

revvityAustin, TX3 days ago

$73,000 per year

Occupations

Installation, Maintenance, and Repair Workers, All OtherComputer User Support SpecialistsPrecision Instrument and Equipment Repairers, All Other

Industries

Engineering ServicesOther Scientific and Technical Consulting ServicesTesting Laboratories and Services
Senior Customer Support Engineer - Austin, TXRevvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, this position will be working primarily in Austin, TX as part of a small on-site service delivery team. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
Responsibilities: The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:
  • Install, Maintain, and Repair equipment at various customer sites
  • Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
  • Achieve response time targets to contract customers
  • Keep area Team Leader and Area Sales Manager informed of all issues
  • Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
  • Manage and complete all Service Orders in a timely manner
  • Order and maintain appropriate inventory to support the territory
  • Provide non-contract customers billable estimates for servicing of instruments
  • Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
  • Complete expense reports for usage of company credit card
  • Complete company assigned training in a timely manner
  • Report potential quality issues via the corrective action process
  • Travel (post-initial training) would likely be minimal and infrequent
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications: BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentationORAS/AA degree engineering field or STEM or Military Training. 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Preferred Qualifications:
  • Excellent organizational and communication skills
  • Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
  • Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)Ability to troubleshoot and diagnose complex technical issues
  • Strong electro-mechanical skills
  • Valid Driver's License
  • Experience in MS-Office products
The pay range for this full-time position is a salary $73,000.00 - $93,500.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time-OffParental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.
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Level

SeniorL5

Salary

$73,000 per year

Location

Austin, TX

Occupation

Installation, Maintenance, and Repair Workers, All Other

Industry

Engineering Services

Posted

3 days ago

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