Certified Pharmacy Technician / Patient Care Representative

Shift details: Full-time employees will work 40 hours per week

Key Responsibilities: As a Patient Care Representative your day will include: Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.Prescription Management: Take verbal prescriptions from healthcare providers and annotate prescriptions Issuing Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed. Collecting Feedback: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement. Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences. Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.

Certification: Pharmacy Technician certification required. The starting pay for this position is between $22.00 and $24.00 per-hour based on experience and performance. We also offer a comprehensive healthcare benefits package. Ability for hybrid work is available once specific metrics are accomplished.