Customer Zero Enablement Manager

Key responsibilities: Serve as the primary owner of the Customer Zero enablement strategy for assigned products, ensuring internal teams are onboarded and motivated to adopt new Workday capabilities Act as the internal advocate between employees and Product Management, translating feedback and friction points into actionable insights for product development Create and execute a comprehensive communication strategy to inform employees about changes and expectations related to early access to new products

Required qualifications: 10+ years of experience in change management, IT/product enablement, or internal communications Proven experience in defining and leading end-to-end enablement strategies for large-scale technology rollouts Experience leveraging AI tools and technologies in work processes and decision-making Certification in a formal change management methodology (e.g., PROSCI, CCMP) is preferred Ability to design persona-based enablement campaigns and translate internal adoption wins into compelling narratives