Pharmacy Customer Care Specialist

Conva Care Services Position This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:Communicates with customers via inbound and outbound manual calls Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as Insurance, address and telephone number in computerized records Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alikehelp with the training of employeescalculate figures and amounts in reference to frequency and doses dispensedapply common sense understanding to carry out oral and written instructions