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Service Coordinator

L4

hawks companySpringdale, AR16 days ago

Occupations

Dispatchers, Except Police, Fire, and AmbulanceProduction, Planning, and Expediting ClerksOffice Clerks, General

Industries

Plumbing, Heating, and Air-Conditioning ContractorsOther Building Equipment ContractorsOther Services to Buildings and Dwellings
Service Coordinator The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.
Key Responsibilities:
  • Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
  • Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
  • Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
  • Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
  • Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer
  • Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.
Requirements:
  • High school diploma or equivalent 1-3 years of experience in an office setting
  • Team player mentality and work ethic
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)Minimum 50 words per minute typing skills
  • Strong attention to detail and accuracy in data entry
  • Excellent punctuality
  • Excellent communication skills, both written and verbal
  • Excellent time management skills
  • Ability to handle high-pressure situations and resolve conflicts quickly
  • Ability to manage multiple tasks simultaneously and meet deadlines
  • Strong organizational skills
Preferred Qualifications:
  • Associate or Bachelor's degree in business or a related field
  • Prior experience in customer service and dispatching in a related field
  • Familiarity with HVAC/R and plumbing systems and services
Working Conditions:
  • Ability to work in a fast-paced office environment
  • May require sitting for extended periods, using a computer and telephone
  • Occasional lifting of up to 50 pounds
  • Flexibility to respond to after-hours emergencies or urgent client needs may be required
Apply now
Apply now

Level

MidL4

Location

Springdale, AR

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

16 days ago

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