Sales Support Associate
mvix digital signageSterling, CO
Sales Support Associate
L3
mvix digital signageSterling, COtoday
Occupations
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All OtherSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsIndustries
Office Administrative ServicesCorporate, Subsidiary, and Regional Managing OfficesAll Other Business Support ServicesSales Support Associate Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
Essential Duties and Responsibilities:
- The goal of the qualified Sales Support Associate is to perform various duties including but not limited to: Respond to client inquiries (sales and billing)
- Interact with customers via webinar, phone and email
- Assist with inbound and outbound calls
- Be a key point of contact for subscription renewals
- Monitor and track daily, weekly and monthly billing
- Fully understand clients digital journeys, boost conversion, retention and customer delight
- Fully understand and own Mvix billing system: Prepare and send invoices to clients
- Identify and improve billing gaps
- Identify and improve churn
- Create estimates / proposals for existing clients who are looking for additional products from usCreate estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
- Followup with clients on the status of those proposals
- Assist the sales team, as needed
- Create Orders, Invoices and ensure timely payment from clients
- Generate and maintain reports and analytics
- What does it take to be a SSA at Mvix?
- Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. Proven accounting experience with strong mathematical skills is a PLUSStrong customer service and time management skills
- Understanding of basic principles of finance, accounting and inside sales
- Superb time management and detail orientation
- Proven Client Interaction experience
- Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
- Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
- Team player mentality
- Competitive Spirit
- Ability to work in a fast-paced, high-energy environment
- Preferred skills and qualifications
- Associate's degree or equivalent
- Experience in accounts receivable (or accounts payable)
- Experience in driving process improvement
- ScheduleMon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch break
- Staggered Shifts are available upon request
- This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.
Benefits include:
generous PTO, sick leave and holidayshealth and dental insuranceongoing certification opportunitiescompetitive 401k matchflexible hours (no weekend/overnight shifts)gym membership reimbursementcompany-funded professional developmentlife insuranceshort-term disability insurancetenure bonus (5yr & 10yr) And much more...............Did we mention a pet friendly environment? We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
Apply now (opens in a new tab)
Level
JuniorL3
Location
Sterling, CO
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Office Administrative Services
Posted
today
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